Contact Us

We'd love to hear from you! 🐾

Have a question about your order, personalization details, or just want to say hi? We're here to help. Reach out and we'll get back to you within 1–2 business days.

📧 Get in Touch

Email us at: support@mypawshop.com
We respond to all inquiries within 1–2 business days.

📍 1715 Lundy Avenue, Ste 192 #1188, San Jose, CA 95131

📦 Order & Shipping Questions

Where do you ship?
We ship worldwide! Shipping times vary by location. See our Shipping Policy for details.

How do I track my order?
Once your order ships, you'll receive a tracking email. You can also track your order via your account page.

What is your return policy?
Because our products are personalized, we generally cannot accept returns unless there is a defect or error on our end. See our full Refund Policy.

🎨 Personalization Questions

How does personalization work?
Choose your product, upload your pet's photo, and add their name — it's that simple! Please ensure your photo is at least 300 DPI for the best print quality.

Can I preview my item before it's made?
We don't currently offer live previews, but our team carefully reviews every order before production.

How long does production take?
Every item is made to order. Please allow 3–5 business days for production, plus 5–10 business days for standard shipping.

💡 Before You Reach Out

You might find a quick answer in our FAQ page — we've covered personalization, shipping, returns, and payments in detail.